FREQUENTLY ASKED QUESTIONS

Where are you located?

We’re based in the Black Rock neighborhood of Bridgeport, Connecticut.

What areas do you service?

We predominantly serve Fairfield County, CT and the neighboring counties, but we have customers who ship their media to us from all over the country.

What sets you apart from other companies?

We're a locally-owned business right here in Fairfield County, and not a big box brand that ships your irreplaceable memories across the country to a warehouse. While larger companies send your media out of state or make you drop it at third-party locations, we offer free pickup and delivery on any sized order throughout our constantly growing service area. Your precious family memories stay local, and you're working directly with us from start to finish.

When you choose Remember Whenever, Paul personally handles your project with over 14 years of professional experience in media digitization. You're not getting a new hire in a warehouse production line, you're getting an expert who's been trained in proper transfer techniques and genuinely cares about the quality of your memories. That expertise shows in every detail, from how we handle deteriorating tapes to the quality of the final digital files.

Yes, we cost more than the cheapest mail-away services, but there's a reason. You get faster turnaround times, exceptional quality, personal service, and the peace of mind that comes from working with a real person in your community who stands behind their work. Your memories deserve more than an assembly line. They deserve the attention and expertise that only a dedicated local professional can provide.

See what our customers are saying about us.

Can I ship my media to you?

Absolutely. We accept shipments from anywhere. Just be sure to use a tracked, insured service for peace of mind.

Just be sure to send us an email or call us to let us know it’s coming and put your contact information in the package so we can get in touch once it arrives!

Will you pick up my media from me?

We will!

We currently provide free pickup and delivery within this map area, and a $1 fee per mile, each way, from the border of that area to where you are.

Do you have a minimum order for free pickup?

No minimum! We'll happily pick up a single tape or an entire collection - free pickup applies to orders of any size within our free pickup area.

How long does it take?

Most orders are done within a few days to a week, but larger orders may require a little longer.

Around the holidays our service tends to be very sought after, so as such, be sure to place your order early.

I need it done right away. Do you have a rush service?

Yes, but there may be an added fee. Availability depends on our current queue.

Contact us and we’ll do our best to fit you in.

Why should I use Remember Whenever instead of one of the big-name transfer companies?

Because we’re small & personal. One expert technician handles your entire order and is right there on the line if you have questions or if they have questions for you.

It’s not batch-processed or treated like “just another order”.

This is a premium service, and we take that seriously. Each order is handled one at a time, with the kind of care and attention that ensures you’re getting what you paid for.

Nothing rushed, no cut corners. Just the highest standard, every time.

Is my precious media safe with you?

Yes. Everything stays local, organized, and secure. Nothing is ever outsourced or sent off-site unless discussed with you first and agreed upon.

Do I get everything back?

Yes. You get your originals and your digital files. We don’t throw anything away unless you’ve asked us to.

Can you dispose of my media after you digitize it?

Yes, but only if you explicitly ask. Otherwise, we return everything. There may be an additional fee to do this if the materials need recycling or shredding.

Do you handle large projects or projects with historically important media?

Absolutely. We have vast experience working with libraries, archives, universities, governments, non-profits and families with large or historically significant collections.

We can help with planning, sorting, and preservation strategy.

Do you do any printing?

Not at this time. But we can recommend good local print shops if you want physical prints made from your scans.

Should I organize my media before I bring it to you?

You don’t need to, but it definitely helps us if you need things organized digitally.

For instance if you have a group of photos from a certain vacation that you’d like to be put into a digital folder and have the folder titled, just put the photos in a zip-loc bag and write the title with a sharpie and we’ll transfer that across to the digital version.

Your organization becomes our organization.

If any of your media has a date on it, we will try to keep it in chronological order once digitized.

I'm not tech savvy, can you help me

Yes! We’d be happy to walk you through the process from getting your materials together to viewing and using your newly digitized media.

We want to make sure this service is as easy as possible for each and every one of our customers, from start to finish.

If you need tuition on video editing, photo editing or anything of that nature, we can put you in touch with great people who provide that service.